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FREQUENTLY ASKED QUESTIONS

Find answers to our most commonly asked questions about our services and products

Address Verification & Mail Services

Yes. We perform real-time validation against USPS CASS/DPV, NCOA Link, and international address databases. Any invalid or incomplete records are flagged and returned to you for review.
No. We also validate addresses in **60+ countries** via Royal Mail PAF®, Canada Post SERP, and Universal Postal Union (UPU) reference databases.
First-Class® provides faster delivery (3-5 business days) and forwarding service for small envelopes. Marketing Mail® is **20-40%** cheaper for high-volume campaigns but typically takes **7-10 business days** for delivery. Our system automatically recommends the most cost-effective class based on your campaign.
Our Return Mail Center scans each returned envelope, uploads the image and reason code to your account, and—if you choose—provides an NCOA update with the corrected address.

Collaboration & Approvals

Yes. In the portal, use the "Share Proof" button to generate a secure share-link. You can collect unlimited feedback, and version control is automatic.

Data Security & Privacy

We use SOC 2 Type II controls, encrypted data transfers (TLS 1.3), and role-based access. All uploaded files are automatically deleted **90 days** after processing.
Yes. In compliance with GDPR/CCPA, upon written request we permanently delete all personal data within **24 hours** and provide a deletion report.
We keep shipment and invoice data accessible for **18 months**, and all scan records (tracking events) are archived for **5 years**.

File Upload & Requirements

Log into our web portal and drag & drop your CSV address list and PDF designs. After an automated review and approval step, we handle the rest behind the scenes.
Address lists: **CSV, XLSX**. Design files: **PDF, AI, InDesign IDML**. Large multimedia or image ZIP files are also supported.
We require PDF/X-1a at **300 DPI**, CMYK color space, and **0.125 inch bleed**. Template guides can be downloaded from our portal.
Digital proofs are free of charge. If you need a physical sample, we can ship one within **two business days**.

Getting Started

Bulk mail is the process of sending large volumes of mail using discounted postal rates offered by USPS when certain volume thresholds are met (minimum 200 letters or 50 lb of packages). We manage this end-to-end with automation, address verification, and mass printing/enveloping services.
Yes. To qualify for USPS discounted rates, you need at least **200 standard letters** or **50 lb of packages**. We can accept smaller batches as well, but standard postal rates will apply.
No. If you don't have your own USPS bulk mail permit, you can use B2C Mail House's corporate permit number at no additional fee. USPS requires a "Permit Imprint" or "Metered Mail" for discounted bulk mail rates.
Simply create an account on our web portal, upload your address list (CSV/Excel) and design files (PDF), and we'll guide you through the approval process. Our team reviews everything before production begins.

Industries & Special Services

We serve a wide variety of industries, including retail, finance, insurance, e-commerce, healthcare, education, real estate, automotive, and non-profit organizations.
We provide FSC®-certified paper, plant-based inks, and carbon-neutral shipping options. You can label your campaign as "Green Mailing" and receive a post-campaign sustainability report.
Yes. If you choose recycled paper and carbon-neutral shipping, we issue a **"Green Mailing Certificate"** PDF at the end of your campaign.

Integration & Automation

Yes. Our RESTful API lets you trigger address validations and print jobs directly from your ERP or e-commerce platform. We support JSON or XML payloads.
Yes. Our REST API supports multiple API keys—one per location. We can also split billing by sub-account for each branch.
Yes. Our API can send a webhook to your CRM whenever a physical mail piece is dispatched, triggering a simultaneous email or SMS drip flow.

Pricing & Volume Discounts

We accept credit cards, debid cards, wire transfers, and business checks.
Yes. We have tiered discounts for 50K–250K, 250K–1M, and 1M+ pieces. At each tier, print and processing fees are reduced by **5%, 10%,** and **15%** respectively.

Printing & Design Options

We offer a broad range of 60 lb–120 lb glossy or matte coated stocks, recycled content, windowed or non-windowed envelopes, UV coating, foil stamping, and full-color digital inkjet printing.
We offer free template checks and design file reviews. If you need full graphic design or variable data customization (name personalization, QR codes, campaign codes), our in-house creative team can handle that for an additional fee.
Yes. We can merge names, campaign codes, QR/barcodes, or even sequential coupon numbers on a per-piece basis.
Yes. We can generate dynamic QR codes (or barcodes) based on any data field—address line, CRM ID, etc.—and integrate them into your print run. We also provide scan analytics.
Yes. USPS charges a **"Non-Machinable Surcharge"** (currently $0.39 per piece) for square or other non-standard envelopes. Our cost simulator shows this automatically.

Production & Timing

Once we receive your files and approval, we can move into production **that same day**—often within hours. Most domestic campaigns are delivered to USPS within **24-48 hours** after upload.
Yes. Our portal has a "Future Release" feature. You can finalize printing now and schedule USPS drop-off up to **30 days** in advance.
USPS does not operate on federal holidays. During peak seasons (Black Friday, holiday season), we recommend a **2-3 day buffer**. Annual cut-off calendars are published by September.

Shipping & International Services

Absolutely. We ship to **220+ countries** using USPS International, FedEx, DHL, and local postal partners. We prepare all required customs declarations and CN-22/CN-23 forms for you.
Yes. Within the New Jersey and New York metro areas, our partner courier network can deliver your mail the next day—provided your order is received by **11:00 AM ET**.
We do not accept any HAZMAT items. Lithium batteries can be shipped via FedEx Ground under certain conditions after pre-approval from our support team.

Special Situations

Absolutely. We offer nationwide pickup and courier services. Even if your company is in a different state, we can arrange scheduled pickup of your materials, bring them to our facility for processing, and deposit them with USPS or your preferred carrier.
We can provide a hybrid solution. You can continue using your local printer and ship your printed materials to our facility. We'll handle finishing (folding, inserting, labeling) and use USPS presort services to maximize your postage discounts.
Not automatically. Non-profit organizations must complete USPS authorization paperwork to qualify for non-profit rates. We can help guide you through this process if you haven't already obtained non-profit postal status.

Support

Email us at **support@b2cmailhouse.com** or use the live chat feature in your portal dashboard. Our support team is available Monday-Friday, 9 AM to 5 PM ET.

Tracking & Reporting

In our portal, you'll see USPS Informed Visibility®, UPS, FedEx, and DHL tracking numbers all in one dashboard. You receive real-time notifications of any delays, and you can export delivery confirmation reports as CSV.
We monitor USPS scan data. Any piece not marked "Delivered" is listed in a weekly report, and, if requested, we arrange a re-mail under USPS guidelines (USPS service terms apply).